Terms and Conditions of Sale

Article 1 – Definitions

These General Terms and Conditions of Sale (hereinafter the "GTC") are offered by the company CEPOVETT S.A.S. (hereinafter "CEPOVETT"), a simplified joint-stock company (SAS) with a share capital of €9,000,000.00, registered with the Villefranche sur Saône-Tarare Trade and Companies Register under number 775 644 867, whose registered office is located at 150 Ancienne Route de Beaujeu – B.P 90421 – 69653 Villefranche sur Saône Cedex.

The following terms shall be defined as:

• "Site": the website https://www.cepovett-safety.com and all of its pages.
• "Products": all tangible products, created and manufactured in-house, that can be purchased on the Site.
• "Seller": CEPOVETT, legal or natural person, offering its Products on the Site.
• “Customer”: the internet user, individual or professional, making a purchase of Product(s) on the Site.
• “Consumer”, in accordance with the definition in the preliminary article of the Consumer Code: “any natural person who is acting for purposes which are outside his or her trade, business, craft or profession.” The purchase of product(s) by a professional for resale is prohibited.

The internet user visiting the Site and interested in the Products and Services offered by the Seller is invited to read these GTC carefully, to print them and/or save them on a durable medium, before placing an order on the Site.
The Customer acknowledges having read the GTC and accepts them in full and without reservation.

Article 2 – Application of the GTC and Purpose of the Site

These GTC govern the remote sale of Products to individual Customers on the Site www.cepovett-safety.com .

They are concluded in French and are permanently accessible on the Site. The Customer is invited to read them carefully before each order.

The Seller reserves the right to modify the GTC at any time by publishing a new version of them on the Site. The GTC applicable to the Customer are those in force on the day of their order on the Site.

Legal information concerning the host and publisher of the Site, the collection and processing of personal data, and the terms of use of the Site are provided in the general terms of use and legal notices of this Site.

This Site offers the online sale of products.The Site is freely accessible and free of charge to all Clients.
The purchase of a Product or Service implies the Client’s acceptance of all these General Terms and Conditions of Sale (GTC), who thereby acknowledges having fully read and understood them. This acceptance may, for example, consist of the Client ticking the box corresponding to the acceptance statement of these GTC, such as the phrase “I have read and accept all the general terms and conditions of the Site.” Ticking this box will be deemed to have the same value as a handwritten signature by the Client.

Acceptance of these GTC requires that Clients have the necessary legal capacity to do so. If the Client is a minor or does not have this legal capacity, they declare that they have the authorization of a guardian, curator, or their legal representative.

The Client acknowledges the evidential value of the Seller's automatic recording systems and, unless he provides evidence to the contrary, waives the right to contest them in the event of a dispute.

Article 3 – Consumer Information

In accordance with articles L 111-1 and L 113-3 of the Consumer Code, the essential characteristics and prices of our products sold electronically are available on the Site.

In accordance with articles L221-5 and following of the Consumer Code, the Client acknowledges having received, prior to the conclusion of the sale, all the legally required information.

We take the utmost care in the representation of products on our site (photos, descriptions).However, slight differences (notably in shades or finishes) may exist due to technical rendering constraints (lighting during photo shoots, screen display), without affecting the essential characteristics of the product. The photos on the Site are the exclusive property of CEPOVETT and may not be used without its prior written authorization.

The essential characteristics, VAT-inclusive prices, delivery terms, legal guarantees, etc. are available on the Site.

Article 4 – Prices and Validity Conditions

Prices are indicated in euros, all taxes included (VAT), excluding delivery charges. They may be changed at any time, but items will be invoiced based on the rates in effect at the time the order is confirmed.

At the time of order confirmation, the price to be paid by the Customer is the all-inclusive price, which is the sum of the VAT-inclusive price of the items in the order plus the delivery charges. The telecommunication costs related to accessing the site remain the responsibility of the Customer.

The validity period conditions of our product and price offers are determined by the updating of the site upon the release of our collections or promotions and remain applicable as long as they are accessible by us.

The products for sale on the Site are available while stocks last. If one or more ordered items are no longer available, the customer will be informed by email as soon as possible. The Customer will then have the choice to keep the rest of the order or to cancel it entirely.If the Customer has been debited, the refund of the relevant amount will be made via the payment method used, no later than 30 days.

Article 5 – Order Subscription Methods and Description of the Purchase Process

Any order will only be considered after payment has been accepted. CEPOVETT undertakes to fulfill orders received within the limits of available stock and, in the event of unavailability, to inform the customer by any means at its convenience; the customer may then cancel their order and be reimbursed, if applicable, for any amounts already paid. CEPOVETT reserves the right to cancel or refuse any order from a Customer with whom there is an existing dispute relating to the payment of a previous order.

The Customer follows the purchase process detailed on the Site to finalize their order.He then receives a confirmation email followed by a shipping email:

1. Log in at the address www.cepovett-safety.com
2. Select the desired item(s)
3. Create a customer account or log in to your customer account by filling in the required fields
4. Check the details of your order, identify and correct any errors made during entry
5. Confirm the order, the total price, and the all-inclusive price by clicking the order confirmation button to pay
6. Follow the payment instructions from the Stripe partner payment server to pay for the order by credit card. The bank account is debited for the all-inclusive price, including the total price of the shipped items and the delivery fees.
7. An acknowledgment of receipt confirming the order is sent by email
8. A shipping confirmation for the order is sent by email
9. The order is delivered according to the conditions of Article 8 to the delivery address indicated when placing the order

When completing the account opening form, providing personal data, credit card number and related confidential information, and validating the order, the Customer undertakes to comply with these contractual conditions in accordance with Article 1316-1 of the Civil Code. CEPOVETT may refuse to honor any order that appears abnormal or abusive.

Article 6 – Payment Terms

Payment is made by credit card via Stripe. Any order will only be processed after payment has been validated.

Payment is secure and data is not retained by the Seller.
In accordance with the provisions of Article L 132-2 of the Monetary and Financial Code, the commitment to pay, made by means of a payment card, is irrevocable. By providing their credit card number and the aforementioned information, the customer authorizes CEPOVETT SAS and Stripe to debit their credit card for the total amount including tax of their order (including delivery charges).

To this end, the Customer confirms that they are the holder of the credit card to be debited and that the name appearing on this credit card is indeed their own, then provides in a secure environment the sixteen-digit number and the expiration date shown on the front of their credit card, as well as, if applicable, the visual cryptogram numbers shown on the back of their credit card.

Stripe alone, through its secure platform, has access to the Client's banking information. This information does not, in any way, transit through the Site.
It is reminded that the client has a period of 70 days, which may be extended up to 120 days depending on the bank, to dispute the use of their bank card in the event of loss, theft, or fraudulent use, in accordance with Article L 132-6 of the Monetary and Financial Code.

In the event that, for any reason whatsoever, the debit of the amounts owed by the client proves impossible, the sale will be immediately terminated by operation of law and the electronic purchase process will be cancelled.

Article 7 – Shipping and Delivery

Delivery is made to the delivery address indicated by the Client.

The Customer is at all times responsible for the information they provide on the site (including name, surname, postal and email address). The Seller cannot be held liable for any failure or delay in the delivery of the product due to an error made by the customer when entering this information.

The indicated delivery times are for guidance only and are non-binding, corresponding to the average processing and delivery times. For any delivery within France, the standard shipping time for a catalog product, without customization, is 1 to 2 business days (excluding weekends and public holidays). International shipping times depend on the products and the destination (estimated at the time of payment). For customized products, this period may be extended up to 15 business days.

The Products are delivered to the address provided at the time of the order.In the event of a delivery delay exceeding 30 days, the Customer may cancel the order and receive a refund.

The Seller cannot be held responsible for the consequences of a delivery delay not attributable to them, or due to force majeure.

In the event of absence during delivery at the indicated address, a delivery notice is normally left by the carrier: the customer may then collect their parcel from the Post Office or a pick-up point with a valid ID within 15 days from the date of the notice. After this period, the parcel will be returned to the Seller. The Seller’s Customer Service will then contact the Customer for a possible reshipment or, if there is no response from the Customer, a refund of the order.
When a package leaves the Seller's storage facility to be delivered to the address provided by the Customer at the time of order, the Customer is notified by email from the Site with a shipping confirmation indicating the tracking number of their package.

In any case, the delivery of our products within the specified time frame can only occur if our buyers are up to date with their obligations towards us.
It is the Customer's responsibility to check the shipments upon arrival and to make any reservations and claims that appear justified, or even to refuse the package if it may have been opened or shows obvious signs of damage. Such reservations and claims must be sent to the carrier by registered letter with acknowledgment of receipt within 3 business days, excluding public holidays, following the delivery of the products, and a copy must be sent immediately to the Seller.Failure to make a claim within the aforementioned time limits will extinguish any action against the carrier in accordance with the provisions of Article L 133-3 of the Commercial Code.

The Customer must ensure that the items delivered to them correspond to their order. In the event that the items delivered do not conform in nature or quality to the specifications indicated on the delivery note, the Customer must inform the Seller's Customer Service by email and return the items to the address and under the conditions set out in Article 8.

Article 8 – Return Policy

In accordance with Article L221-18 of the Consumer Code, the Customer has 14 days from receipt to exercise their right of withdrawal without having to provide any reason. Return costs are borne by the Seller.

Before returning any product and to improve the processing and speed of your request, please submit it via the returns and refunds form, specifying your order number.

In all cases, the item(s) must be returned in their original packaging, complete, labeled, new, unworn, uncustomized, unwashed and accompanied by the order number, to the following address:
CEPOVETT S.A.S.
Online store service
150 Ancienne Route de Beaujeu
69653 Villefranche sur Saône Cedex

The Customer undertakes to return the goods to the Seller no later than fourteen (14) days following their withdrawal request, using the Colissimo Suivi carrier.
Returned items that do not meet the conditions listed above or that are damaged, deteriorated, or soiled by the Customer will not be refunded.

Once the goods have been received, inspected, and accepted by our services, the refund of the returned items at the invoiced price will be made using the same payment method as that used for the initial transaction, as soon as possible and no later than fourteen (14) days following the Seller's receipt of the returned items.

For any further information, complaint, or question regarding the mail order sales conditions issued by the Seller or the items themselves, the customer must contact Customer Service via the contact form available on the Site.

Article 9 – Warranty and Liability

The Customer benefits from the legal guarantees of conformity (Articles L217-1 to L217-32 of the Consumer Code) and hidden defects (Articles 1641 and following of the Civil Code).

The liability of the company CEPOVETT S.A.S. cannot be engaged:

• In the event of a breach of contractual obligations due to a fortuitous event or force majeure;
• In the event of non-substantial differences between the photos, texts, and illustrations of the items on our site and the items ordered. All Products benefit from the legal guarantee of conformity provided for in Articles L. 211-4 and following of the Consumer Code, as well as the guarantee against hidden defects in Articles 1641 and following of the Civil Code, provided that the use has been normal and the care instructions have been followed.

Excerpt :

Article L211-5 of the Consumer Code:
The Seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The Seller is also liable for any lack of conformity resulting from the packaging.To be in compliance with the contract, the item must:

1. Be suitable for the use usually expected of a similar item and, where applicable:
   • correspond to the description given by the Seller and possess the qualities that the Seller has presented to the Customer in the form of a sample or model;
   • have the qualities that a Customer may legitimately expect in view of the public statements made by the Seller, the producer, or their representative, especially in advertising or labeling;
   
   
2. Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the Seller and accepted by the latter.

Article L211-12 of the Consumer Code:
The action resulting from a lack of conformity is time-barred after two years from the delivery of the goods.

Article 1641 of the Civil Code:
The Seller is liable for the warranty against hidden defects in the item sold that render it unfit for its intended use, or that so diminish this use that the Client would not have acquired it, or would have paid a lower price for it, had they known of them.

Article 1648 paragraph 1 of the Civil Code:
The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.
The Seller cannot be held liable for inconveniences or damages inherent to the use of the Internet, such as service interruptions or the presence of computer viruses.

Article 10 – Data Protection and Privacy

The personal data collected is processed in accordance with the General Data Protection Regulation (GDPR). The information collected by CEPOVETT when a Customer places an order is necessary for the management of the transaction and, for this purpose, may be communicated in whole or in part to CEPOVETT’s service providers involved in the execution of the order. The Customer is informed that this same personal data may also be collected by an organization responsible for order analysis and the prevention of credit card fraud.

In accordance with the French Data Protection Act No. 78-17 of January 6, 1978, the Customer has the right to access, rectify, object to, and delete data concerning them.The Customer may have information concerning them that is no longer relevant deleted, by making a written request to the company CEPOVETT or via the contact form.

Depending on the choices made when creating or consulting their account online, Customers may choose whether they wish to receive offers from the CEPOVETT brand. If a customer no longer wishes to receive these offers, they may request to unsubscribe at any time by clicking on the unsubscribe link at the bottom of the newsletter.

• Applicable law: any order automatically implies the Customer’s acceptance of the GTC. These GTC are governed by French law. In the event of a dispute, only the French Courts shall have jurisdiction. In the event of difficulty or complaint regarding an order, the Customer may contact Customer Service to seek an amicable solution.
• Intellectual Property Rights: the CEPOVETT brand, illustrations, logos and slogans, designs and models appearing on the Site are and will remain the exclusive property of CEPOVETT S.A.S. Any total or partial reproduction, without the express prior consent of CEPOVETT, is strictly prohibited under articles L 335-2 and L 335-3 of the Intellectual Property Code and constitutes counterfeiting and an offense.

Article 11 – Environment

CEPOVETT is registered under the UDI [Number to be completed] issued by ADEME and communicated by ReFashion. This number guarantees that CEPOVETT is registered in the eco-organization register and up to date with its eco contributions, as required by law. This UDI is used to facilitate the monitoring and control of compliance with EPR (Extended Producer Responsibility) obligations for textiles, footwear, and household linen.

Discover the certified artisans and brands, mapped on the website BonusReparation.fr.

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Article 12 – Mediation

In accordance with the provisions of the Consumer Code regarding the amicable settlement of disputes, CEPOVETT subscribes to the CM2C Consumer Mediation Service.