FAQ

To place an order, add the desired products to your cart, then click "Proceed to Checkout." Follow the instructions to enter your shipping and payment information. Please note that online sales are only available in the European Union and Switzerland.

We process orders as quickly as possible. If your order has not yet been shipped, contact our customer service as soon as possible for any modification or cancellation.

After your order has been confirmed, you will receive a confirmation email containing a summary of your order.

You can find your invoice in your customer account, as well as in the order confirmation email.

You can easily communicate with our team using the online chat, accessible via the "Chat" bubble located at the bottom right of each page on the site. You also have the option to send us your questions, comments, or specific requests by filling out our contact form. We are here to assist you.

We accept online payments through our secure partner Stripe. You can pay for your purchases with major credit cards (MasterCard, Visa, American Express), as well as via Apple Pay.

Yes, all payments are fully secured thanks to our partner Stripe, which uses the latest encryption technologies to ensure the confidentiality and security of your banking data.

The payment is taken at the time the order is confirmed.

We currently deliver to all countries in the European Union, as well as Switzerland. Delivery costs vary depending on your destination country:

• France:
  Free delivery on orders over €50 (including VAT). For orders under €50, delivery costs €10 (including VAT).
• Belgium, Luxembourg, Netherlands, Germany : Free delivery on orders over €420 (including VAT). For orders under €420, delivery costs €15 (including VAT).
• Austria, Denmark, Spain, Finland, Greece, Ireland, Italy, Portugal, Sweden : Free delivery on orders over €420 (including VAT). For orders under this amount, the delivery charge is €24 (including VAT).
• Cyprus, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia : Free delivery on orders over €420 (including VAT). Below this amount, delivery costs €30 (including VAT).
• Switzerland : Free delivery is offered for orders over €420 (including VAT). For orders under this amount, delivery costs €38 (including VAT). This price includes VAT and customs fees (DDP delivery – no additional charges payable upon receipt).

We are committed to processing your orders as quickly as possible. The usual shipping time for a catalog product (excluding customization) is 1 to 2 business days, excluding weekends and public holidays.

When your package leaves our warehouse and is handed over to the carrier, you will receive a shipping confirmation email. This message contains a tracking number that allows you to track your order at any time until it reaches the specified delivery address.

If you are absent at the time of delivery to the indicated address, the carrier will generally leave a delivery notice. Your parcel will then be available at your post office or at a pick-up point, upon presentation of identification, for 15 days from the date of the notice. After this period, the parcel will be returned to us. Our customer service will then contact you to arrange a new shipment or, if we do not receive a response from you, proceed with the refund of your order.

If the items you received do not match your order, please contact customer service via the form and specify your order number.

You have a period of 14 working days from the receipt of your order to exercise your right of withdrawal, without having to justify your decision or pay any penalties. To facilitate the processing of your request, it is recommended to contact our customer service before returning your items, specifying your order number.

The products must be returned in their original condition, in their original packaging, complete, labeled, unworn, not personalized, not washed, and new. If these conditions are not met, the refund cannot be processed.

We cover the return shipping costs via our partner carrier and will provide you with a prepaid shipping label. Upon receipt of your return slip, you have an additional 14 days to return the item(s) concerned to us.

Please note that your return must first be checked and validated by our dedicated team. The refund is generally processed within 7 days after receipt and inspection of the items. We will refund the invoiced amount excluding shipping fees, using the same payment method as used for your order.